Terms of Service

01The agreement

These Terms of Service, which include our end user license, govern use of the Keyveve platform, including the staff and client portals, the desktop app, and related services (the “Service”), provided by Keyveve, Inc., a Delaware corporation headquartered in Austin, Texas (“Keyveve”).

By creating an account or using the Service, you agree to these terms on behalf of yourself and, if you use it for a firm, that firm (the “Customer”). If a Customer has signed a separate agreement with Keyveve, that agreement controls where it differs from these terms.

02Your license to use Keyveve

Subject to these terms and payment of applicable fees, Keyveve grants the Customer a limited, non-exclusive, non-transferable, revocable license for its authorized users to access and use the Service, and to install the desktop app on devices they control, for the Customer's internal business purposes during the subscription.

Keyveve and its licensors own the Service and all related software and intellectual property. No other rights are granted.

03Accounts and security

• Each user needs their own account. Keep sign-in details private and use multi-factor authentication where offered.
• The Customer manages who has access, what they can see, and the firm's settings, and is responsible for activity under its accounts.
• Tell us promptly at info@keyveve.com if you suspect unauthorized access.

04Your data

The Customer and its clients own the documents, records, and other content they put into the Service or bring in from connected systems (“Customer Data”). The Customer gives Keyveve permission to host, process, and display Customer Data only as needed to provide, secure, and support the Service. Our Privacy Policy explains how we handle it.

Keyveve does not sell Customer Data and does not use it to train AI models. The Customer is responsible for having the rights and consents needed to put Customer Data into the Service and to connect the systems it connects.

05Connected systems

The Service can connect to systems operated by others, such as QuickBooks Online, Xero, Microsoft 365, Google Drive, and banks through Plaid. Each connection is made by the Customer or its client, and use of those systems remains subject to their own terms. Keyveve changes data in a connected system only after a person at the Customer approves the change.

Keyveve is not responsible for the availability, accuracy, or actions of systems it does not operate, and a provider may change or end access to its system at any time.

06Acceptable use

You agree not to:

• break the law or others' rights, or upload content you have no right to share;
• access another firm's data or try to get around security, permissions, or usage limits;
• upload malware, or disrupt or overload the Service;
• copy, reverse engineer, or resell the Service, or use it to build a competing product;
• use the Service to send spam or misleading messages to clients.

07AI-assisted features

AI features help with tasks such as classifying, extracting, and researching documents. Their output can be wrong or incomplete. The Customer remains responsible for professional judgment and for reviewing accounting, tax, legal, and signature decisions before relying on them.

08Fees

Fees, billing periods, and payment terms are set out in the Customer's order or subscription. Unless stated otherwise, fees are non-refundable and exclude taxes. We may suspend the Service for accounts with unpaid balances after notice.

09Term and ending the agreement

These terms apply while the Customer uses the Service. Either party may end the subscription as set out in the Customer's order. We may suspend or end access for a material breach of these terms. After the subscription ends, the Customer may export its data for a reasonable period, after which we delete it as described in our Privacy Policy.

10Disclaimers

We work to keep the Service secure and available, but except as expressly stated in a signed agreement, the Service is provided “as is” and “as available,” without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent the law allows.

11Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, and Keyveve's total liability for any claim relating to the Service is limited to the fees the Customer paid Keyveve in the twelve months before the claim arose.

12General

• We may update these terms. We will post changes here with a new effective date and give notice of significant changes; continuing to use the Service means accepting them.
• These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules.
• If any part of these terms cannot be enforced, the rest remains in effect. Not enforcing a term is not a waiver of it.
• The Customer may not assign these terms without our consent; we may assign them as part of a merger or sale of our business.